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Refund policy

Return & Exchange Policy

We want you to be completely delighted with your purchase from Sherry’s Collection. We offer a 7-day return and exchange policy from the date your package is delivered.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, unworn, unwashed, and in the exact same condition that you received it.

  • The item must be in its original packaging with all tags, brand boxes, and protective dust bags intact.

  • Proof of purchase (order number, confirmation email, or receipt) is required.

2. Non-Returnable / Non-Exchangeable Items

  • Customized / Personalized Goods: Any leather item that has been custom-embossed with initials, names, or tailor-made designs.

  • Clearance / Sale Items: Items purchased during promotional clearance sales.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 48 hours at +92 326 7995560 or info@sherryscollection.com with photos of the issue. We will replace the item at zero additional shipping cost to you.

4. Refund Process

Once your returned package is received and quality-checked at our warehouse, we will notify you of the status:

  • Cash on Delivery (COD) Orders: Approved refunds will be transferred via Bank Transfer, JazzCash, or EasyPaisa within 5 to 7 business days.

  • Prepaid Orders: Refunds will be credited back to your original payment card or payment method within 5 to 10 business days.

5. Return Shipping Charges

  • Customers are responsible for sending return items back to our warehouse address unless the return is caused by a damaged item or shipment error on our part.

  • Initial shipping charges paid at checkout are non-refundable.

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